This policy covers payments for the services you can buy on our overseas accounting page. Please read it before you buy.
Payments
- Each service has a fixed price in US dollars, shown on the services page before you pay.
- You pay the fixed price in advance. Before work starts, we confirm with you what the service covers.
- If you use a service every month, each month is paid separately at the same fixed price. Work outside the agreed scope is priced separately, and you agree the price before you pay.
- Payments are handled by our payment provider, Razorpay. We do not see or store your full card details.
Refunds
Payments for our services are not refundable. Work starts once you pay, so we do not refund a change of mind.
If something has genuinely gone wrong, please email us at gst.shingala90@gmail.com. For example, you were charged twice, charged after you cancelled, or did not receive the service you paid for.
We will talk it through with you. If we agree the issue is genuine, we will refund all or part of the payment, depending on what happened. Each case is decided after we have spoken with you.
Approved refunds go back to the original payment method. We start an approved refund within 7 working days, and your bank or card provider decides how soon it shows in your account.
Cancelling a service
- You can cancel at any time. Email gst.shingala90@gmail.com or message us on WhatsApp, using the email address you paid with.
- If you pay for a service every month, cancel before the next payment date to stop the next payment.
- We finish the work you have already paid for, unless you ask us to stop.
- Cancelling does not refund a service you have already paid for.
- We confirm every cancellation by email.
Changing a service
If you need a different service or work outside the agreed scope, email us. We confirm the change and the price before you pay.
If we stop the service
If we cannot continue your work, we will tell you in advance, stop future payments, and refund any paid service we cannot deliver.
How the service is delivered
Our services are delivered online. We work in your accounting software and send reports and files by email. Nothing is shipped. See our shipping and delivery policy.
Payment disputes
If you have a problem with a payment, please contact us before raising a dispute with your bank. We can usually sort it out faster.
Contact
Email gst.shingala90@gmail.com, or phone or WhatsApp +91 81418 16833. We reply during office hours, 10 am to 6 pm IST.
Last updated 6 November 2026.